By Nana Appiah Acquaye, Accra, Ghana
MTN Ghana emerged the winner in categories like Mobile Operator of the Year, Mobile Money Service of the Year, Customer Service Company of the Year and Cloud Company of the Year at this year’s Ghana Telecoms Awards.
Speaking at the Awards ceremony, on winning the Customer Service Company for the second consecutive time, the Customer Care Executive of MTN Ghana, Mrs Jemima Kotei-Walsh, said “at MTN we believe Service is the new selling, that’s why we pay particular attention to our customer needs”. She said, a quality service culture is essential in sustaining and driving the continuous growth for our business and MTN will continue to pay attention to the things that are critical in improving customer experience.
She said, the awards demonstrate the huge investments MTN continues to make in its network and business to ensure unparalleled service delivery to its valued customers across the country.
The Mobile Operator of the year award was in recognition of the company’s consistent and substantial investments in their network which has been evident in the Mobile operator passing in a sustainable way all the independent quality of service tests carried out by the National Communications Authority which measures various call quality parameters to ascertain the experience our cherished customers receive on our network. The National Communications Authority commended MTN for the high performance of its network. MTN has the widest 2G coverage across the length and breadth of Ghana as well as the first telecommunications company to attain 3G coverage in 170 district capitals, thus leading the delivery of a bold new digital world and unparalleled 3G data experience to its subscribers.
The Mobile money service of the year was in recognition of MTN’s sustained and innovative products and drive to ensuring financial inclusion to the large sections of the unbanked population, as well as meaningful products designed for SME’s to facilitate the drive towards the achievement of a cashless society.
Mrs Kotei-Walsh dedicated the awards to all MTN customers. The Ghana Telecom Award is organized by Mobile World Ghana to reward and recognize not only the products and diverse innovations that keep the ICT sector exciting, but also the companies and people who make the industry great. It is also held to celebrate tremendous success stories of the ICT sector achievements in improving the socio-economic development of Ghana.”